Glipsu is a trading name of Centrum Permanente Educatie, which is registered with the Dutch Chamber of Commerce under number 63642158
VAT-id: NL855329907
Address:               Schrevenweg 3 • 8024 HB Zwolle The Netherlands
Contact:                contact@glipsu.com • +31 38 4608960

General conditions

Article 1 – Applicability
All agreements concluded with Centrum Permanente Educatie (hereafter referred to as CPE), as well as all services provided by CPE, are exclusively governed by our general terms and conditions. The applicability of your own terms and conditions is hereby explicitly and in all cases rejected.

Article 2 – Formation of the Agreement
All offers made by CPE are non-binding, unless explicitly stated otherwise.
Acceptance of an offer occurs by means of a written, telephone or online registration or order placed with CPE. By accepting an offer, you agree to the offer and the obligations arising from it (whether payment-related or otherwise), and are therefore bound to fulfil these obligations.
CPE will, in principle, always send a confirmation of your registration. Should a confirmation not be received due to unforeseen circumstances, the invoice will be deemed as confirmation of registration. CPE reserves the right to reject your registration or order without providing reasons.

Article 3 – Prices
All prices are in Euros, exclusive of VAT, and must be paid inclusive of VAT, unless stated otherwise. Any parking fees are not included in the price.

Article 4 – Invoicing and Payment
Invoices will be sent to the (email) billing address provided by you. In all cases – unless in the case of special promotions or unless otherwise agreed – the full course fee will be invoiced two weeks (14 days) prior to the start of the course. Unless agreed otherwise, invoices must be paid within 12 days of the invoice date.
If the payment term is exceeded, CPE is entitled to initiate debt collection proceedings without further notice. In such a case, interest of 1.0% per month will be charged on the outstanding amount. In addition to the principal sum and interest, you will also be liable for all costs incurred by CPE in collecting the debt, both judicial and extrajudicial. The extrajudicial costs will amount to 15% of the sum to be collected.

Article 5 – Cancellation
If there are not enough registrations for a course, CPE reserves the right to cancel the course. You will be informed of this in a timely manner. In the event that a course, training, or conference is cancelled or rescheduled by CPE, our obligations are limited to refunding only the course or participation fee already paid by the customer. Any travel, accommodation, or other indirect costs incurred by the customer will not be reimbursed. We therefore advise participants to take this possibility into account when making travel or accommodation arrangements, for example by choosing refundable bookings or appropriate insurance.

For registered participants, cancellation is free of charge up to three weeks before the start of the course. For cancellations made between two and three weeks before the start of the course, 30% of the course fee will be charged. For cancellations made within two weeks before the start of the course, 100% of the course fee will be charged. All cancellations must always be submitted in writing or by email. In all cases, however, the reserved place may be transferred to a substitute participant at no additional cost.

Article 6 – Certificate of Participation / Overview of Training Hours
After completion of a course, you will receive a certificate of participation in your personal account, including all specifications and the number of training hours. Each hour of education (60 minutes excluding breaks) counts as one training point (Article 4, section 2, sub a of the Dutch Bar Association’s Regulation on Competence).
The certificate of participation is only issued if you have signed the attendance list upon arrival and departure, indicating the times. The certificate is also available for download in your CPE account.
At the end of the calendar year, you may also download or print a full overview of the courses and training you attended, to help you meet your training point requirements.

Article 7 – Complaints Procedure
Although CPE strives to deliver the highest quality at all times, it is possible that you may have a complaint regarding a course. Complaints regarding services and/or goods provided must be submitted in writing within two weeks of delivery, clearly stating your name, email address and telephone number.
After receiving your complaint, we will contact you as soon as possible to discuss the matter. All agreements made, including verbal ones, will be confirmed in writing.
CPE aims to resolve every complaint within 14 days of receipt. Submitting a complaint does not relieve you of your payment obligation.

Article 8 – Intellectual Property
All intellectual property rights to all documents and materials developed or made available under the agreement (course materials) belong exclusively to us or our speakers/trainers.
It is not permitted to make CPE’s course materials available to third parties, to reproduce or copy them, or to publish them, unless CPE has given prior written consent.

Article 9 – Liability
CPE’s total liability for any attributable failure in the performance of the agreement is limited to compensation of material and direct damages, up to a maximum of the amount agreed for the specific services (excluding VAT), provided that:

• the damage directly results from intent or gross negligence on the part of CPE or those employed by CPE in the execution of the agreement;
• the damage is a direct consequence of the execution of work as agreed upon in the contract.

CPE is expressly not liable for any damages you/the participant suffer due to editorial and/or substantive inaccuracies or incompleteness in materials and services provided by or on behalf of CPE.

Article 10 – Force Majeure
CPE is not liable for damages arising from deviations from the agreed date and/or time of a course caused by force majeure.
Force majeure shall include any failure in performance not attributable to CPE and not due to its fault, which causes CPE to change the date, location or time, such as – but not limited to – unavailability of lecturers due to illness or the location being unusable.

Article 11 – Applicable Law and Jurisdiction
All offers and agreements to which these terms apply are governed by Dutch law. All disputes arising from or relating to an offer, assignment or agreement to which these terms apply shall, in the first instance, be exclusively settled by the competent court in Zwolle.

Article 12 – Data Protection
CPE takes the privacy of its visitors and clients very seriously and processes your personal data securely and solely for the purpose of delivering the products and services offered by CPE.
We take responsibility for protecting your information and to uphold this, we apply the principle of “data minimisation”.
To safeguard your privacy, CPE operates in compliance with the Dutch Data Protection Act and the European GDPR. You can read all details in our privacy policy.

Article 13 – International Glipsu activities
All general terms and conditions from the preceding articles also apply to the International Glipsu activities, with the exception of the following adjustments:

1. Invoicing shall take place within 1 week after registration. This will always be clearly communicated at the time of registration.
2. VAT calculations depend on the country in which the event takes place.
3. Glipsu reserves the right to cancel an event up to 60 days prior to its start in the event of insufficient participants.
4. Participants may cancel their registration free of charge by email up to 60 days before the start of the event. In all other cases of cancellation, the full fee will be charged.
5. Travel and accommodation expenses incurred in this context will never be reimbursed by the organiser and shall be entirely borne by the participant.